Your BCLP Cubed account manager will work with our multi-disciplinary team to ensure you receive consistently high levels of service. They will oversee your work and ensure you get the legal operations support you need. They will hold regular, structured reviews with you and your team. They will also be responsible for resolving any issues quickly and effectively, and will produce improvement reports that outline what we have learnt and how we will improve the service going forward.
In addition, they will help provide a link between your business and the BCLP Cubed teams, ensuring everyone who works for you understands your objectives and how you want work to be delivered.
To achieve this, they will be supported by those working on each matter, who you will continue to be able to contact directly at any time.
We will also provide you with sophisticated dashboards and reporting systems that will give you visibility of the latest information covering both legal and financial data, as well as performance metrics.
From the very start of every relationship, we use our legal operations experts to ensure we embed best practice approaches into everything we do.
Before we begin working with you, they help provide pricing frameworks that create the maximum level of fee certainty for you. In addition, as part of our on-boarding process, we will run workshops with your team and our legal operations experts to ensure our legal service delivery integrates effectively with your business processes.
At the same time, we will also support you in developing your own team’s wider legal operations if required, delivering value outside of the immediate areas we are working on.
We use our Legal Project Management framework, adapted to reflect the type of work involved, to carefully define with you the role of technology and the scope of our volume and complex teams.
This means we can effectively identify the balance of resources you need. In doing so, our default position will be to broaden the scope of volume operations as much as possible and to only use our highly skilled legal experts on matters where they can add value or are required to achieve the results you need. We will continually review this split, using data to evaluate if there are additional opportunities to standardize operations.
Our experienced legal project managers also ensure your work is managed effectively at every stage and carefully plan when and how work needs to be passed between the teams so that any handovers are seamless.